Privacy Policy
Last Updated: August 26, 2025
At Siltrona, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website siltrona.online and use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Enroll in courses
- Subscribe to newsletters
- Contact us via email or contact forms
- Participate in surveys or promotions
This information may include:
- Name
- Email address
- Phone number
- Payment information
- Demographic information
- Professional background details
1.2 Automatically Collected Information
When you access our website, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages viewed and time spent
- Access times and dates
- Device identifiers
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our courses and educational services
- Account Management: To create and manage your account, process enrollments, and track your progress
- Communication: To send you course updates, administrative messages, and respond to your inquiries
- Payment Processing: To process transactions and send billing information
- Personalization: To customize content and recommendations based on your interests
- Analytics: To analyze usage patterns and improve our website and services
- Marketing: To send promotional materials and newsletters (with your consent)
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Email service providers
- Hosting and infrastructure providers
- Analytics providers
- Customer support tools
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to:
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Protect the rights and safety of our users and the public
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal and regulatory requirements
- Whether we can achieve those purposes through other means
When personal information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
6.2 Correction
You may request correction of inaccurate or incomplete personal information.
6.3 Deletion
You may request deletion of your personal information, subject to certain exceptions such as legal obligations.
6.4 Objection and Restriction
You may object to certain processing activities or request restriction of processing in specific circumstances.
6.5 Marketing Communications
You can opt out of receiving marketing emails by clicking the unsubscribe link in any promotional email or contacting us directly.
6.6 Cookie Preferences
You can manage cookie preferences through your browser settings or our cookie consent tool.
To exercise any of these rights, please contact us at support@siltrona.online. We will respond to your request within a reasonable timeframe.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to protect your data.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
9. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Siltrona
277a Upper St
London N1 2TZ
United Kingdom
Email: support@siltrona.online
Phone: +44 7411 158190
12. Additional Information
12.1 Data Protection Officer
For privacy-related inquiries, you may contact our data protection team at support@siltrona.online.
12.2 Complaints
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with your local data protection authority.
12.3 Do Not Track
Some browsers support a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, but you can control tracking through your browser and cookie settings.
This Privacy Policy is effective as of the date stated above and applies to all users of our website and services.